Returns & Exchange

If something is wrong, tell us

Inspect your order when it arrives. If an item is damaged in transit, faulty, or not what you ordered, contact us the same day. Send photographs if you can. We will repair, replace or exchange it, and we pay the transport either way.

Change of mind

Mattresses, pillows and mattress protectors cannot be returned once they have been unwrapped and slept on. This is a hygiene rule, not a preference, and it is standard across the industry.

If an item is still sealed and unused, contact us within 7 days of delivery and we will arrange a return or exchange. Return transport for a change of mind is at your cost.

Made to order and custom items

Items marked made to order, and sofas in a colour other than Creamy or Shadow, are built for you after you order. They cannot be returned for change of mind. If one arrives faulty or not as described, the paragraph above still applies in full.

Warranty

Warranty terms differ by product and are stated on each product page. A warranty covers manufacturing defects. It does not cover normal wear, damage from misuse, stains, or using a mattress on a base that does not support it.

How to start

Email sleep@mattresshub.co or WhatsApp +6011-21789076 in Malaysia or +65 94320545 in Singapore, with your order number and a photograph. Please do not send anything back before we have agreed it with you.